Dispute Handling Procedure

If you have a concern or complaint related to your account(s) or about any trading or advising activity involving Portfolio Management Corporation (PMC), your Portfolio Manager or another representative of PMC, we would like to hear from you.

  1. Contact our Chief Compliance Officer as early as possible and submit your complaint to:
    Portfolio Management Corporation
    ATTN: Chief Compliance Officer
    130 Adelaide St West, Suite 3401
    Toronto, Ontario M5H 3P5
    Email:
    Complaints received in writing will be acknowledged in writing within five business days of receipt.

  2. IMPORTANT: In most cases, a written response will be provided within 90 days of receiving your complaint. For residents of Québec, the response will be provided within 60 days. The response will outline the results of our investigation and any corrective actions, if applicable.

  3. If you are not satisfied with our final response, or if we have not responded within 90 days, you may contact the Ombudsman for Banking and Investment Services (OBSI), a free, independent service that helps resolve disputes between participating firms and their clients.

    Ombudsman for Banking Services and Investments
    20 Queen Street West, Suite 2400
    P.O. Box 8
    Toronto, ON M5H 3R3
    Phone: 1-888-451-4519
    Email:
    NOTE: OBSI’s recommendations are not binding on either party. OBSI can recommend compensation of up to $350,000. Please visit www.obsi.ca for more information.

    If you live in the province of Québec and are not satisfied with our response, you may request for us to refer your complaint to the Autorité des marchés financiers (AMF) for them to examine and address the matter.

    Autorité des marchés financiers
    Place de la Cité, tour PwC
    2640, boulevard Laurier, bureau 400
    Québec, QC G1V 5C1
    1-418-525-0337
    www.lautorite.qc.ca

Contact us
If you have any questions with respect to our Dispute Handling Procedure and Disclosure, please contact our CCO at:
Portfolio Management Corporation
ATTN: Chief Compliance Officer
130 Adelaide St West, Suite 3401
Toronto, Ontario M5H 3P5
Email:
Phone: 1-800-998-9791